FAQ's
GOVERNMENT CLEARANCE
Evergreen FAQ's Why should you choose us?
If you want a property cleared properly and professionally then you need to call Evergreen Property Clearance. To demonstrate just how efficient we are, take a look at these photo's. However, don't take our word for it, read these genuine letter's sent in by our customers. We have a very good reputation to maintain.
We are members of the UK House Clearance Association.org which means we operate according to a strict code of conduct.
Our Promise To You!
We will not turn up late
We will not let you down
We will recycle as much as we possibly can
Notice: This paragraph is taken from the defra.gov.uk website: If fly-tipped waste is traced back to a particular household, the householders could be fined up to £5000. However, the ultimate aim is not to fine people, but to ensure that they use registered waste carriers.
What do you clear?
We clear everything including deceased estates, properties for sale, offices, factories, churches, schools, and much more. Each property is cleared from top to bottom: clothes, blankets, bric-a-brac, sheds, garages, carpets, and even the food from the cupboards.
We don't stop until you are satisfied - we have even removed disused cars, boats and caravans.We perform full house clearances as well as clearing garages, vermin infected properties, lofts, flats and commercial properties.
The only items that we do not clear are bricks, concrete, rubble, gas bottles, paint and chemicals. If requested we can advise you on how to dispose of these items free of charge.
Notice! When clearing verminous or cluttered properties, we do not simply go into the property and dispose of everything, through years of experience we know what to dispose of and what to put to one side. We tend to clear the smallest room in the house first as this acts as a storage area for items that the customers has specifically asked us to look out for or items we feel have monetary or sentimental value, such as photographs, important legal paper work, jewellry & the like.
Is your company insured against accidents or injury?
Yes, we have full public liability insurance in place.
Are you a registered waste carrier?
Yes, we are fully registered with the Environment Agency.
Our waste registration number is CB/ZE5081FB
What does a house clearance usually entail?
When you call us, we will arrange to come and clear the property at the time that is most convenient for you. We will arrive at the given time and clear everything that you tell us to clear. Usually, a full property can be cleared within 2 to 3 hours.
Do you have a standard rate?
We will quote you a price over the phone, once you have told us the size of the property and given us a rough idea of what there is to be cleared.
Phone us for a free quote on FREEPHONE 0800 046 3554
The service we provide is very good value for money when you consider that to clear a standard, 3-bedroom property, you would probably need to hire 3-4 skips at a cost of between £160 and £200 each. You would then have to fill them yourself as well as organizing skip delivery times and permits. At Evergreen Property Clearance, we turn up in our Luton van with our staff, and clear everything within a couple of hours!
Do you buy items?
No, we are strictly a clearance company.
Can I e-mail you some photographs of the property clearance?
Yes, a lot of our customers send us a few photographs of the property to be cleared. This helps us to better understand how many men we will needed to complete the clearance, and roughly how long it will take.
You can e-mail your photographs to [email protected]
No time for photographs? Then call us, and we will ask you a few questions about the property, then provide you with a quote for completing the clearance.
Do you recycle?
We try to recycle as much as we possibly can, every clearance is different so it is not always possible to recycle all of the contents from a particular property, however we do average a 90% recycling rate. A lot of clearance companies send all of their waste to landfill as it is easier & quicker to offload their vans, at Evergreen Property Clearance we only uses waste disposal sites that advertise the fact they separate and recycle waste. We also donate a lot.
Where does all the rubbish go?
We take all non reusable rubbish contents to registered Waste and Recycling Management sites where it is sorted and recycled. If there is clothing, usable furniture, brick-a-brac or bedding items in the property, we usually donate them to animal rescue shelters and charity shops.
What areas do you cover?
We cover the whole of the UK
What days and times do you work?
We work 7 days a week, and our operating times are from 9.00am until 5.00pm. We do not mind working on Saturdays and Sundays, and in extreme circumstances we can work "out of business hours."
Can you clean the property once it has been cleared?
Yes, we offer a comprehensive cleaning service for an additional fee. Check out our cleaning service's section for more details.
Do I need to live near to the property for you to do the job?
No, we do not need you to be at the property whilst we clear it. You can leave the keys with a neighbour or simply post the keys to us (by recorded mail) and we will post them back once the clearance is complete. If your solicitor, estate agent or neighbour is taking care of matters for you, then we can pick the keys up from them and return them when the job is finished.
Remember, we know how stressful it can be to deal with a property clearance, especially a deceased estate. That's why we're here to help and be as flexible as possible in order to accommodate your needs. If you feel you need to oversee the work, then we can work weekends if you are unable to book time away from work.
Do you disconnect all appliances?
Yes (If a standard installation), we do. In fact, we advise clients to leave the disconnection of appliances such as cookers (gas or electric) and washing machines to us as we are experienced in these areas.
What happens to any personal items: paperwork etc.?
If the paperwork is unwanted we ensure it is disposed of in a way that it does not fall into the wrong hands - this keeps you or your relative safe from identity theft.
What happens if you find something valuable in a house?
We hand it over to you. We have done many, many house clearances where we have found money, jewellery or personal items. We found & handed back a large amount of cash & jewellery on this house clearance. You can read here what the customers said about our honesty.
Can I pop out while you're doing the job?
Yes, of course you can. Believe it or not, many of our past customers have just left us alone to get on with the job, in particular, when the clearance is of a deceased estate, people can find the experience distressing. With this in mind, we are always willing to work independently.
When can you do the job?
We can do the job within 2-3 days notice. If it is more convenient for you however, we are always happy to schedule it for a later date of your choosing.
What type of vans do you use?
Our house clearance vans are approx 14ft long, 10ft in height, 7ft in width & can carry over 1.5 tonnes of household waste. Our fleet of Evergreen Property Clearance vans are all unmarked which guarantees complete discretion.
Do you guarantee to clear the whole property?
Yes! The last thing you want is a clearance company turning up and the day and them telling you they can not fit everything into their van thus leaving you the headache & stress of reorganizing another day off work for them or another company to come back to clear what is left.
Unless the property is extremely cluttered we guarantee to clear everything on the day, it may mean we have to do a second load to get the house cleared, the cost of a second load is half of the original quote.
If the house is extremely cluttered then we may need to come back on another day, if this is the case the same quote again will apply.
We will not leave you with items in the property like other house clearance companies & we will not ask for payment until the property is fully cleared.
What payment methods do you offer?
When the clearance is complete our staff will give you an invoice which is payable by credit or debit card. We accept all major credit cards. There is a 2% surcharge on credit cards.
All prices subject to VAT
Final Note ! Unfortunately to dispose of items legally is expensive! The days of cheap house clearance are over unless you hire an unlicensed, unaccountable, uninsured fly tipping cash in hand cowboys.
Call us today on FREEPHONE 0800 046 3554 or contact us via e-mail.
Evergreen FAQ's Why should you choose us?
If you want a property cleared properly and professionally then you need to call Evergreen Property Clearance. To demonstrate just how efficient we are, take a look at these photo's. However, don't take our word for it, read these genuine letter's sent in by our customers. We have a very good reputation to maintain.
We are members of the UK House Clearance Association.org which means we operate according to a strict code of conduct.
Our Promise To You!
We will not turn up late
We will not let you down
We will recycle as much as we possibly can
Notice: This paragraph is taken from the defra.gov.uk website: If fly-tipped waste is traced back to a particular household, the householders could be fined up to £5000. However, the ultimate aim is not to fine people, but to ensure that they use registered waste carriers.
What do you clear?
We clear everything including deceased estates, properties for sale, offices, factories, churches, schools, and much more. Each property is cleared from top to bottom: clothes, blankets, bric-a-brac, sheds, garages, carpets, and even the food from the cupboards.
We don't stop until you are satisfied - we have even removed disused cars, boats and caravans.We perform full house clearances as well as clearing garages, vermin infected properties, lofts, flats and commercial properties.
The only items that we do not clear are bricks, concrete, rubble, gas bottles, paint and chemicals. If requested we can advise you on how to dispose of these items free of charge.
Notice! When clearing verminous or cluttered properties, we do not simply go into the property and dispose of everything, through years of experience we know what to dispose of and what to put to one side. We tend to clear the smallest room in the house first as this acts as a storage area for items that the customers has specifically asked us to look out for or items we feel have monetary or sentimental value, such as photographs, important legal paper work, jewellry & the like.
Is your company insured against accidents or injury?
Yes, we have full public liability insurance in place.
Are you a registered waste carrier?
Yes, we are fully registered with the Environment Agency.
Our waste registration number is CB/ZE5081FB
What does a house clearance usually entail?
When you call us, we will arrange to come and clear the property at the time that is most convenient for you. We will arrive at the given time and clear everything that you tell us to clear. Usually, a full property can be cleared within 2 to 3 hours.
Do you have a standard rate?
We will quote you a price over the phone, once you have told us the size of the property and given us a rough idea of what there is to be cleared.
Phone us for a free quote on FREEPHONE 0800 046 3554
The service we provide is very good value for money when you consider that to clear a standard, 3-bedroom property, you would probably need to hire 3-4 skips at a cost of between £160 and £200 each. You would then have to fill them yourself as well as organizing skip delivery times and permits. At Evergreen Property Clearance, we turn up in our Luton van with our staff, and clear everything within a couple of hours!
Do you buy items?
No, we are strictly a clearance company.
Can I e-mail you some photographs of the property clearance?
Yes, a lot of our customers send us a few photographs of the property to be cleared. This helps us to better understand how many men we will needed to complete the clearance, and roughly how long it will take.
You can e-mail your photographs to [email protected]
No time for photographs? Then call us, and we will ask you a few questions about the property, then provide you with a quote for completing the clearance.
Do you recycle?
We try to recycle as much as we possibly can, every clearance is different so it is not always possible to recycle all of the contents from a particular property, however we do average a 90% recycling rate. A lot of clearance companies send all of their waste to landfill as it is easier & quicker to offload their vans, at Evergreen Property Clearance we only uses waste disposal sites that advertise the fact they separate and recycle waste. We also donate a lot.
Where does all the rubbish go?
We take all non reusable rubbish contents to registered Waste and Recycling Management sites where it is sorted and recycled. If there is clothing, usable furniture, brick-a-brac or bedding items in the property, we usually donate them to animal rescue shelters and charity shops.
What areas do you cover?
We cover the whole of the UK
What days and times do you work?
We work 7 days a week, and our operating times are from 9.00am until 5.00pm. We do not mind working on Saturdays and Sundays, and in extreme circumstances we can work "out of business hours."
Can you clean the property once it has been cleared?
Yes, we offer a comprehensive cleaning service for an additional fee. Check out our cleaning service's section for more details.
Do I need to live near to the property for you to do the job?
No, we do not need you to be at the property whilst we clear it. You can leave the keys with a neighbour or simply post the keys to us (by recorded mail) and we will post them back once the clearance is complete. If your solicitor, estate agent or neighbour is taking care of matters for you, then we can pick the keys up from them and return them when the job is finished.
Remember, we know how stressful it can be to deal with a property clearance, especially a deceased estate. That's why we're here to help and be as flexible as possible in order to accommodate your needs. If you feel you need to oversee the work, then we can work weekends if you are unable to book time away from work.
Do you disconnect all appliances?
Yes (If a standard installation), we do. In fact, we advise clients to leave the disconnection of appliances such as cookers (gas or electric) and washing machines to us as we are experienced in these areas.
What happens to any personal items: paperwork etc.?
If the paperwork is unwanted we ensure it is disposed of in a way that it does not fall into the wrong hands - this keeps you or your relative safe from identity theft.
What happens if you find something valuable in a house?
We hand it over to you. We have done many, many house clearances where we have found money, jewellery or personal items. We found & handed back a large amount of cash & jewellery on this house clearance. You can read here what the customers said about our honesty.
Can I pop out while you're doing the job?
Yes, of course you can. Believe it or not, many of our past customers have just left us alone to get on with the job, in particular, when the clearance is of a deceased estate, people can find the experience distressing. With this in mind, we are always willing to work independently.
When can you do the job?
We can do the job within 2-3 days notice. If it is more convenient for you however, we are always happy to schedule it for a later date of your choosing.
What type of vans do you use?
Our house clearance vans are approx 14ft long, 10ft in height, 7ft in width & can carry over 1.5 tonnes of household waste. Our fleet of Evergreen Property Clearance vans are all unmarked which guarantees complete discretion.
Do you guarantee to clear the whole property?
Yes! The last thing you want is a clearance company turning up and the day and them telling you they can not fit everything into their van thus leaving you the headache & stress of reorganizing another day off work for them or another company to come back to clear what is left.
Unless the property is extremely cluttered we guarantee to clear everything on the day, it may mean we have to do a second load to get the house cleared, the cost of a second load is half of the original quote.
If the house is extremely cluttered then we may need to come back on another day, if this is the case the same quote again will apply.
We will not leave you with items in the property like other house clearance companies & we will not ask for payment until the property is fully cleared.
What payment methods do you offer?
When the clearance is complete our staff will give you an invoice which is payable by credit or debit card. We accept all major credit cards. There is a 2% surcharge on credit cards.
All prices subject to VAT
Final Note ! Unfortunately to dispose of items legally is expensive! The days of cheap house clearance are over unless you hire an unlicensed, unaccountable, uninsured fly tipping cash in hand cowboys.
Call us today on FREEPHONE 0800 046 3554 or contact us via e-mail.
